Alpina Edulink Privacy Policy
Alpina Edulink is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. By using our site and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information from and about users of our site and services, including:
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you register for our services, apply for programs, complete forms, send us emails, or otherwise communicate with us. This may include your name, address, email address, phone number, date of birth, nationality, educational background, passport details, visa details, banking information (for payments and refunds), and medical information (for specific program requirements or emergencies).
- Usage Data: We automatically collect certain information when you access and use our site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other aggregate data. This information helps us to understand how our site is used and to improve your experience.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and deliver our services: This includes academic consulting, university application support, language immersion programs, cultural exchange tours, bespoke travel arrangements, vocational training placements, corporate team-building retreats, educational excursions, and visa/accommodation assistance.
- To process your applications and inquiries: Ensuring smooth processing of your requests for information or program enrollment.
- To communicate with you: Sending important updates, service-related announcements, newsletters, and promotional materials.
- To personalize your experience: Tailoring our services and communications to your interests and needs.
- To improve our site and services: Analyzing usage trends to enhance functionality, content, and user experience.
- For billing and payment processing: Managing financial transactions related to our services.
- For compliance with legal obligations: Fulfilling local and international legal requirements, including those related to immigration and taxation.
3. Disclosure of Your Information
We may disclose your information in the following circumstances:
- To Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These parties are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- For Program Facilitation: To facilitate our services, we may share relevant personal data with educational institutions, language schools, accommodation providers, tour operators, visa agencies, and other partners strictly necessary for the delivery of the services you have requested.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. These measures include encryption, firewalls, and secure server facilities. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we no longer need your information, we will securely delete or anonymize it.
6. Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). Alpina Edulink aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You also have the right to withdraw your consent at any time where Alpina Edulink relied on your consent to process your personal information.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.
7. Children's Privacy
Our services are generally not directed to individuals under the age of 16. We do not knowingly collect personal identifiable information from children under 16. If we become aware that we have collected personal data from a child under the age of 16 without verification of parental consent, we take steps to remove that information from our servers. If you believe we might have any information from or about a child under 16, please contact us.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Alpina Edulink
315 Bellerivestrasse, Suite 600
8008 Zurich, Switzerland